Poor Service!
<p>Hello Peter,</p> <p>My cell phone account for the last few months have been extremely high. When I have attempted to query these accounts , by phoning their call centre , I just get cut off after waiting for a long time. At first I thought may have been a once off mistake, but after the third time I realised something is wrong. I am getting charged andI have no way of querying my account.</p>
Good day Ivan Talbot,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that our records show that for the previous invoices, your number has been exceeding the provisioned minutes and data bundles hence you incurred additional charges for calls and data. Please note that you may cap your account by activating the Subscriber Usage Limit (SUL) by dialling *141*5# Ok then select Manage Usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Good day Ivan Talbot,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that our records show that for the previous invoices, your number has been exceeding the provisioned minutes and data bundles hence you incurred additional charges for calls and data. Please note that you may cap your account by activating the Subscriber Usage Limit (SUL) by dialling *141*5# Ok then select Manage Usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,