Poor service

<p>I upgraded my contract on (around) the 11th of July. When i finally recieved the phone on the 20th of july, the phone lasted 1 full week. On the 27th of july, the screen went blank and didnt want to turn on again. So i took it back early on the 28th of july (because it was still covered under "out of box failure") when they told me it could take anything from 4 to 8 weeks for the claim to be assessed. By the 8th of august (almost 1 month after i did the upgrade) nobody could give me feedback on where we are in the process. So i wrote a review on hellopeter - by the 10th of august i was told everything was approved and they will deliver a new phone. I patiently waited for the new phone, but by the 23rd of august, when they still couldnt tell me when the phone would arrive, i finally decided to cancel the upgrade. The lady at MTN Piet Retief (nelly) told me it would take up to 72 hours. Its now been 9 days - the upgrade still hasnt been cancelled.</p> <p> </p> <p>I am REALLY REALLY dissappointed by the poor service from MTN. Nobody who pays for a service, should experience this type of inconvenience and poor service.</p>