1 reviews | Active since Oct 2014
POOR SERVICE
<p>MTN did my online upgrade in less than two days. I had to mtn reprentatives phoning me to complete my online upgrade. Awesome service when it comes to sales. Then i receive an unactivated sim card. Countless call centre calls later (by the way your call centre options suc****!) and i still cant find an operator that can assist me. each call centre operator gives me another number to phone (either 141 or 555 or 808) and still three weeks later my sim card is still unactivated. i have registered twice on ********** 622 with no success. Why is is so dificult to get after-sale service MTN???????? you just want my two year contract and then i am nothing to you?????? i have sent 12 emails to an outbound agent and still my problem is not resolved. WHY??? i am fed up. I WILL NEVER TAKE OUT ANOTHER MTN CONTRACT IN MY LIFE. fix your call centre options. have one number to rach the call centre and retrain your call centre employees </p>
Good day Antonette,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Activations supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Antonette,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Activations supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Ayanda
Your reply was posted a week ago. MTN has still not resolved my issue. Do you really not care about your after sale service??????
MTN HAS THE WORST SERVICE!!! You just rep**** on my post to save face, now nothing happens after that. I will share the hell out of this post on social media.
MTN has NO CUSTOMER SERVICE OR AFTER SALE SERVICE!!!!!
Ayanda
Your reply was posted a week ago. MTN has still not resolved my issue. Do you really not care about your after sale service??????
MTN HAS THE WORST SERVICE!!! You just rep**** on my post to save face, now nothing happens after that. I will share the hell out of this post on social media.
MTN has NO CUSTOMER SERVICE OR AFTER SALE SERVICE!!!!!