1 reviews | Active since Jul 2016
POOR SERVICE
<p>I have been asking for my contract to be cancelled for over 2 months each and everytime time i call to check if my contract is cancelled they send me from pillar to post.I have been told that the people who upgraded my contract are subcontracted to MTN so if MTN cancells my contract i have to pay a fee,I will not pay anything since i have not even received phone and I'm sure someone senior is having a mandate to override.I feel that I'm not being treated fairly all i want is my contract to be cancelled how it happens I dont care.can somebody help me I'm pleading with you.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
No one has phoned me
No one has phoned me