Poor Service

Can mtn get people who are well trained or know atleast basic info about your product.<br> The service that I have received from Thulani Pasile is poor and have been trying to get my iPhone up and running waited for month to get it feedback from mtn branch telling me to come and collect my iphone and only to find out it was not fixed at the repair center.<br> I was told have to pay R330 since my iphone iCloud App was active and they wont release until payment is reflecting on their system which i did.<br> No one told me about that when i was submitting my phone for a repair that i have to check what is active. Now i am noticing after a week my insurance claim docs was submitted the EMIE was incorrect. I don't know how long it's going to get a new phone again since was told it was beyond economical repair.<br> <br> my iPhone was taken for repair centre on 10 February 2015 and only got it back on the 7 March 2015 from the repair center still faulty .