1 reviews | Active since Mar 2009
Poor service
<p>In December last year I requested MTN to migrate my contract to prepaid as my contract was already expired. I received a reference number and confirmation that my contract will be migrated to prepaid. A few months later it was still not done and I posted my complaint on Twitter. Within a week my contract was migrated, and due to the lapse in time and paying for a service I requested to be cancelled, there was a credit owning to me by MTN.</p> <p> </p> <p>After a few weeks of promising that the credit will be paid it was not done and after numerous communication back and forth between myself and MTN on Twitter they said that the credit was done. However I never received any credit and the only feedback I get is that the credit was processed. How is this possible for such a large company not to be able to process a credit and not follow up if a credit was done or not.</p>
Good Day John,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a credit of R735.00 was processed and reflected on your MTN account on the 13 April 2016. The amount was then deposited into your bank account on the 22 April 2016. We have tried to call you regarding this matter however there was no answer, please check with your bank.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day John,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a credit of R735.00 was processed and reflected on your MTN account on the 13 April 2016. The amount was then deposited into your bank account on the 22 April 2016. We have tried to call you regarding this matter however there was no answer, please check with your bank.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good day Itumeleng
Thank you for getting back to me. I keep getting the same response from MTN saying the amount of R735 was deposited into my bank account provided, but I can assure you this is not the case. I have checked with my bank but there is no money pending or any credit into my account from MTN.
What will it take to resolve this matter? Do you need my bank statement? Also verify that this is the account number you have on record and the account number in which the credit was suppositly paid into:
*** FNB cheque account.
It is now 2 months that I am batteling to get this matter resolved. I would really appreciate it if this issue can finally be sorted out.
Awaiting your response.
Regards
John
Good day Itumeleng
Thank you for getting back to me. I keep getting the same response from MTN saying the amount of R735 was deposited into my bank account provided, but I can assure you this is not the case. I have checked with my bank but there is no money pending or any credit into my account from MTN.
What will it take to resolve this matter? Do you need my bank statement? Also verify that this is the account number you have on record and the account number in which the credit was suppositly paid into:
*** FNB cheque account.
It is now 2 months that I am batteling to get this matter resolved. I would really appreciate it if this issue can finally be sorted out.
Awaiting your response.
Regards
John