Poor service

After complaining about poor service and lack of response, I received the following response from MTN. The problem is that it is completely inaccurate. They have not resolved my complaint and I am still waiting for a new phone (now 3 weeks later). <br> <br> Hello french1978,<br> <br> We are truly sorry for the inconvenience caused and for the breakdown in service experienced with the store.<br> <br> We requested one of our Sales Agents to give you a call to assist with locating the device of your choice and he confirmed that you managed to obtain the device.<br> <br> We have now reported the incident to the Regional Manager and the store manager. They will follow the corrective internal process.<br> <br> Once again we do apologize for the break down in service experienced.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***