TM
Tasvir M

1 reviews | Active since Jun 2016

24 Jun 2016, 07:37

Poor service

<p>I have been a customer of Mtn for the last 20yrs and to my knowledge, their service to their clients are PATHETIC... I have a contract for my gran who is 78yrs old. they cut her line at least twice a year even though the instalments are up to date. Since last year she has been getting notifications to say her airtime is expiring. There was never a limit on her account for the last 20yrs. I have been up and down to Mtn to rectify this issue and everytime was told that is been sorted only to find the same issue arising again. At that age, she needs to have her phone always available with airtime. I am taking 3 more contracts this weekend but will never consider Mtn ever again. Mtn just rips their clients off... I will never reccomend them to anyone.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Jun 2016, 14:39
Official

Good Day Tasvir Matai

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that the current usage limit is set to R0.00 you can increase the amount by dialling *141*1*7852# ok. This is the amount that will be available for you to spend on any additional usage/charges that are not covered by the inclusive value or once you have depleted your inclusive value.
You will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ: **********

Best regards,