Poor Service

<p>How can you use 4G of data where in your previous 4 years you did not use 2G. Since update took place in May 2016 and receiving my first bill now, I have used 4G. I visit the local store weekly as I do not have either data or no internet and then being told background stuff is running. Then he loads 1 G. How can it run if there is no internet?The battery life is poor as you must continiously charge it. As to my previous laptop, I only charge it once every second week as I do not go often on the internet. I do not watch or download games or play. I have informed the person that I cannot afford this and still no satisfactory assistance. Each time he informs me that he will contact their head office with no results!!!</p>