Poor Service

<p>i called in a few minutes ago to request a tax invoice or tax statement for this 2016 tax saeson . A second call was then placed with Caroline who answered as my first call was cut . Caroline has not understood what i am looking for and after a 18 min fone call where i was placed on hold several times the matter was still not resolved . What is so difficult to understand? , surely being tax season you should know what to send customers . I need a summary sent to me for the 12 years beginning 1 march 2015 to 29 february 2016 this is a tax certificate or tax statement . Please send this as a matter of urgency</p>