nR
nirvana R
1 reviews | Active since Feb 2013
04 Jun 2016, 10:56
poor service
<p>This is my second review ...i am still waiting for sarah naiddo the call centre manager to call me back </p> <p> </p> <p>I will not phone again ... mtn u have kept me waiting for too long ... you turn around time has passed</p> <p> </p> <p>Still I have no answers.</p>
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Replies (1)
MTN South Africa's replyOfficial
06 Jun 2016, 08:36Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the handset has been exchanged and it is awaiting to be dispatched back to the store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply06 Jun 2016, 08:36
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the handset has been exchanged and it is awaiting to be dispatched back to the store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,