Poor Service

<p>I updated my contract in December 2015 and since then i have had nothing but problems. firstly with the delivery. Then with the phone and being pushed from pillar to post and back again. I have been paying for a new contract and a new device since December 2015. The device has never worked properly since I revceived it. I handed it in to MTN repair and service centre in Montague Garden on the 1st of April 2016 out of desperation. Latara and Simone have been very helpful with this and tried their utmost to try and resolve this problem. However it took 6 weeks for for MTN to sort out the problem and re- negotiate my contract. So for 4 Months i was paying for a faulty device nad I was 6 weeks without a phone all together. I have found that the staff at MTN Montague Gardens have been very pleasant and helpful however the other departments have a lot to learn as they dont seem to keep the customers needs at the most important. I as a customer pay for a service and a device expect to get the service and a fully working device. I have paid my subscription for the last 5 months with no problems why must I suffer with this so callled bad service and lack of communication. the staff need to wake up and realise that its their customers that pay their salary and with out us they will have no jobs. MTN wake up and sort your problems out </p>