1 reviews | Active since May 2016
Poor service
<p>I started having problems with MTN since the beginning of the year. Whenever I want to make a phone call, I get insufficient funds message. I phoned MTN and they reset my sim and everything works fine for a while. It got so bad that I want to cancel my contract with them. I phoned in last month and told then that. The cancellation department must phone me. They didn't. Last week Thursday, 26 May, I got the same message. I phoned in and sim was reset again. Sa****ay I got the same message, insufficient funds. I want to cancel my contract, but is now held ransom by MTN cancellation department</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the system reflect suspension on the account due to the payment arrangement done to the account. The last suspension was on the 23-5-2016, the line reflect active and the account balance is current R 575.40.
If you require to cancel the contract early termination fee will apply. To work out the early termination fee we do require the make and model of the device.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the system reflect suspension on the account due to the payment arrangement done to the account. The last suspension was on the 23-5-2016, the line reflect active and the account balance is current R 575.40.
If you require to cancel the contract early termination fee will apply. To work out the early termination fee we do require the make and model of the device.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,