YH
Yassier H
1 reviews | Active since Jan 2017
07 Dec 2021, 09:54
Poor service
Good day. The level of service and customer service at MTN liberty Promenade is appalling. We've been standing in a queue for 25 min plus. While inside they only have 1 consultant working. Workers seem to walk in and out while we waiting. Currently they have no one in the store and we are still waiting and it is 09:51 am. If they think it is fair to let adults standing outside while the shop is empty and workers having a ball on the outside talking to friends I assume. This is the 1st time I am experiencing this and all of them should be disciplined accordingly. If they had a store visit they would have been.
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Replies (4)YH
Yassier H's updateReviewer Update
08 Dec 2021, 21:14Adding insult to injury. I was placed on the incorrect plan term. Asked for month to month got a 24 month had to call in to customer service. Paid R150 for a new number said the Sim was activated and Rica'd. To find out it was not and now I have to go back and cancel the current plan as it was not my choice.
YH
Yassier H's update08 Dec 2021, 21:14
Reviewer Update
Adding insult to injury. I was placed on the incorrect plan term. Asked for month to month got a 24 month had to call in to customer service. Paid R150 for a new number said the Sim was activated and Rica'd. To find out it was not and now I have to go back and cancel the current plan as it was not my choice.
YH
Yassier H's updateReviewer Update
09 Dec 2021, 20:31 went back to the store after consulting 2 store managers saying the store must cancel my contract. I have now discovered after going to the store and their refusal to cancel the contract the person by the name Labeeq went and Rica'd my sim after instructing him I want to cancel and refusal to refund me. The contravrning their own ts and cs.
YH
Yassier H's update09 Dec 2021, 20:31
Reviewer Update
went back to the store after consulting 2 store managers saying the store must cancel my contract. I have now discovered after going to the store and their refusal to cancel the contract the person by the name Labeeq went and Rica'd my sim after instructing him I want to cancel and refusal to refund me. The contravrning their own ts and cs.
YH
Yassier H's updateReviewer Update
13 Dec 2021, 09:28Was at the store 09/12. Before I could enter the store it was told to me by the person assisting the line by the said agent Labeeq, why I am I standing in the queue I must just call 135. I then said no the cancellation must be done in store. Now this is where it gets really messed up. After waiting for say about 20min to get to the front of the line.wuth 2 service consultants free I waited another 24min. When I finally got inside I was told again I must call 135 I said this incorrect contract given must be canceled in store. After advising they refusing my right to cancel, they then proceeded with the cancelation. A form was completed and I completed reasons for cancelation. They took in the Sim card, did not process my R150 refund then I took a photo of the document asking when this will be processed,he Labeeq said when his manager returns from mosque that was in 20 min. I asked him to have it on recording that he promises a call back from his manager. He then tells me it is not admissible evidence. I said this is standard as when we call into customer service and they promise a call back then it is issued why would the store be different. I told him I'm recording to have the call back completed and the issue resolved. Guess what it has been Friday, Saturday, Sunday and we in Monday no call back. Is this the type of services they provide does contact centers have more strict policy to perform basic customer service and is the in store consultants like at this specific branch free to do as they please giving customers wrong contracts and trying to avoid responsibility when the situation needs rectification. Not once has the consultant apologized for the mistake.
YH
Yassier H's update13 Dec 2021, 09:28
Reviewer Update
Was at the store 09/12. Before I could enter the store it was told to me by the person assisting the line by the said agent Labeeq, why I am I standing in the queue I must just call 135. I then said no the cancellation must be done in store. Now this is where it gets really messed up. After waiting for say about 20min to get to the front of the line.wuth 2 service consultants free I waited another 24min. When I finally got inside I was told again I must call 135 I said this incorrect contract given must be canceled in store. After advising they refusing my right to cancel, they then proceeded with the cancelation. A form was completed and I completed reasons for cancelation. They took in the Sim card, did not process my R150 refund then I took a photo of the document asking when this will be processed,he Labeeq said when his manager returns from mosque that was in 20 min. I asked him to have it on recording that he promises a call back from his manager. He then tells me it is not admissible evidence. I said this is standard as when we call into customer service and they promise a call back then it is issued why would the store be different. I told him I'm recording to have the call back completed and the issue resolved. Guess what it has been Friday, Saturday, Sunday and we in Monday no call back. Is this the type of services they provide does contact centers have more strict policy to perform basic customer service and is the in store consultants like at this specific branch free to do as they please giving customers wrong contracts and trying to avoid responsibility when the situation needs rectification. Not once has the consultant apologized for the mistake.
YH
Yassier H's updateReviewer Update
13 Dec 2021, 21:19The regional advised the store manager to call me back today. Still no call back.
YH
Yassier H's update13 Dec 2021, 21:19
Reviewer Update
The regional advised the store manager to call me back today. Still no call back.