POOR SERVICE
I've been trying to cancel my modem account since March,even today MTN is failing to cancel my account and they still billing me,i phone ,i emailed but still no one assisted me,the agent keeps on hanging up the phone on me,babalwa from customer care. :-(
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MTN South Africa's replyOfficial
04 May 2016, 21:16Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your contract cell number or ID number so that we can be in a position to investigate and resolve your problem.
warm regards
mike
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Best regards,
MTN South Africa's reply04 May 2016, 21:16
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your contract cell number or ID number so that we can be in a position to investigate and resolve your problem.
warm regards
mike
Log a new Complaint
REQ:***
Best regards,