MM
Matema M
1 reviews | Active since Nov 2014
12 Mar 2015, 10:16
poor service
I have a contract with MTNSP,we agreed on R79 a month and they'll debit the money from my account,but nowadays they no longer debit and they always telling me that my account is overdue,how come you don't debit as agreed and blame me for overdue account,nnow I just got the message that I have to pay R111.19
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MTN South Africa's replyOfficial
17 Mar 2015, 16:18Hello mathapelo670,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that your debit order was cancelled automatically after your debits for the end of December 2014 & January 2015 returned for insufficient funds.
Your current payment method is cash and as a cash paying customer you have 21 days from the 13th of every month to make a payment on your account.
The amount of R111.19 that you received a message about was for your invoices dated the 13th of February 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that your debit order was cancelled automatically after your debits for the end of December 2014 & January 2015 returned for insufficient funds.
Your current payment method is cash and as a cash paying customer you have 21 days from the 13th of every month to make a payment on your account.
The amount of R111.19 that you received a message about was for your invoices dated the 13th of February 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply17 Mar 2015, 16:18
Official
Hello mathapelo670,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that your debit order was cancelled automatically after your debits for the end of December 2014 & January 2015 returned for insufficient funds.
Your current payment method is cash and as a cash paying customer you have 21 days from the 13th of every month to make a payment on your account.
The amount of R111.19 that you received a message about was for your invoices dated the 13th of February 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that your debit order was cancelled automatically after your debits for the end of December 2014 & January 2015 returned for insufficient funds.
Your current payment method is cash and as a cash paying customer you have 21 days from the 13th of every month to make a payment on your account.
The amount of R111.19 that you received a message about was for your invoices dated the 13th of February 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***