POOR SERVICE

On 22 March 2016 my brand new Samsung Note 5 failed after having it for 2 weeks. I took it in at the MTN Secunda Branch and the person that helped me (Blessing) also indicated to me that he was the store manager booked in the phone and because we did not took the charger with he indicated that for them to swop the phone they would need the charger which we send with a friend the next day as we are from Kriel. During this month of April we made follow up calls to hear outcome of the assessment and every time we were told its still assessed. Yesterday 18 April 2016 I phoned MTN repair center on *** only to be told by the consultant that my Note 5 was only booked in by the MTN Secunda store on 8 April 2016 and it is still in the que for assessment. I was furious. I then phoned MTN Secunda and spoke to \Blessing\" and told him of which he agreed is not right and committed that I need to give him the rest of the day and he will come back to me. Today 19 April 12:48 he still has not phoned me back and when I phoned the store I was told that Blessing was not in today. I am paying for a device which I dont even have in my posession. The service of the Secunda MTN STore is pathetic."