CP
Candice P
1 reviews | Active since Nov 2013
02 Feb 2015, 11:20
POOR SERVICE
2 and a half years ago, I had an MTN Contract, we then at that time did a debit order switch, through our bank, 2 years later, MTN then listed me on ITC advising that no payment was received, I did not get a call, sms, feedback, email, post, or any sort of communication advising that no payment was received. I was given airtime, throughout the 2 years and no one from MTN has the decency to phone me. I then sent an email a month ago to MTN and still no feedback from them. I refuse to settle the amount due as MTN is very negligent and the fault is with them. What poor service from them, no feedback from them for a whole month, and i advise they take me off ITC. I waited so long for an upgrade, only to my surprise, MTN messed up! When I called ITC they advised that MTN listed me in November 2014 ONLY, I will not take any responsibity for this.
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MTN South Africa's replyOfficial
17 Feb 2015, 21:05Hello Cpaulsen27,
We are truly sorry for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We do see that your request was escalated to our Corporate Legal Department and you were offered a payment arrangment, however this was not accepted and the account was left to accumulate.
Our Corporate Legal Department confirms that the amount due is valid and is payable by yourself. We've now requested that they make contact with you regarding the matter as the account has now been locked and deactivated completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We do see that your request was escalated to our Corporate Legal Department and you were offered a payment arrangment, however this was not accepted and the account was left to accumulate.
Our Corporate Legal Department confirms that the amount due is valid and is payable by yourself. We've now requested that they make contact with you regarding the matter as the account has now been locked and deactivated completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Feb 2015, 21:05
Official
Hello Cpaulsen27,
We are truly sorry for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We do see that your request was escalated to our Corporate Legal Department and you were offered a payment arrangment, however this was not accepted and the account was left to accumulate.
Our Corporate Legal Department confirms that the amount due is valid and is payable by yourself. We've now requested that they make contact with you regarding the matter as the account has now been locked and deactivated completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We do see that your request was escalated to our Corporate Legal Department and you were offered a payment arrangment, however this was not accepted and the account was left to accumulate.
Our Corporate Legal Department confirms that the amount due is valid and is payable by yourself. We've now requested that they make contact with you regarding the matter as the account has now been locked and deactivated completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,