NB
Nolwandle B

1 reviews | Active since Feb 2015

13 Apr 2016, 09:54

Poor service

Good day<br> <br> i am writing this complain to MTN i am not happy witht the service rendered,i have a contract phone Sony M4 i took it to Auckland park campus square for repairs for the second time and the third time i took it i was advised to go 201 Richards,Drive Midrand with their contacts details *** how ever i refused to go as Midrand is far <br> The reason m so upset is because im taking my phone for the 3rd time and now its even worse only used it for a day after it was fixed for the second time and again what annoys me is the fact that the mananger at Campus Square told me even if i can call the branch in Midrand they gonna tell me the very same thing his telling and said i could not live my phone and was advised to bring it Monday <br> i am currently working going to MTN its time consuming for me to be told when they can take my phone for repairs so m demanding MTN to tell me what to do going forward as i still have an active contratc with them and experiencing the same problem with this phone <br> My numbers are ***

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Apr 2016, 10:52
Official
Hello Reavayabus,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly note that we have tried calling you to get the IMEI of the handset or the Job number of the previous handset booking but without any luck. Kindly provide us with the IMEI number of the handset so that the matter may be investigated.

We would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo

Best regards,