DJ
Devendra J
1 reviews | Active since Feb 2016
06 Apr 2016, 12:03
Poor service
Once again I am writing another complaint about MTN Direct service. I had a problem since 02 January when these guys sent me a faulty handset which i returned. It's now the 4th month and I did not receive my new phone. I am paying for something I dont have. Would you accept this poor service delivery? You call these guys and they will put you to someone who just says they will inform that person and you will be sorted out. Nobody calls, even the supervisors. Nobody cares.<br> <br> Its unacceptable to be ********** like this. You spend wasted time trying to contact them, I even called them about -8 times one day and no result. they will promise you that you will receive the device next week the latest. Zero!!!! I have had it with these guys. You cant even get to a higher authority.<br> <br> I dont want more people to go through this. Truly poor customer service!!!<br>
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MTN South Africa's replyOfficial
08 Apr 2016, 13:34Hello JugdhavD,
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly be advised that an urgent request has been sent to our MTN Direct management team to assist with the matter. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly be advised that an urgent request has been sent to our MTN Direct management team to assist with the matter. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply08 Apr 2016, 13:34
Official
Hello JugdhavD,
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly be advised that an urgent request has been sent to our MTN Direct management team to assist with the matter. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly be advised that an urgent request has been sent to our MTN Direct management team to assist with the matter. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,