SM
Shannon M
1 reviews | Active since Jan 2018
06 Aug 2019, 08:54
**** Poor Service
I am not happy at all. I have just done my contract upgrade to a Package with an S10+ on my sky Black... This is meant to give me 30 GB of promo data, not only have I not received any promo data, but I now have 29mb and MTN will not allow me to load any more Data. I get a message saying that on my subscription I am not allowed to load Data. I use this phone for work, I am constantly sending Emails etc. Please MTN what do i do now. I'm starting to think I need to take some kind of legal action for loss of income now. I have logged a complaint and told it could take up to 2 days to be attended to. This is not good enough! Please Deal with this immediately. Query reference no. ***
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MTN South Africa's replyOfficial
28 Aug 2019, 10:52Good day Shannon
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply28 Aug 2019, 10:52
Official
Good day Shannon
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,