dW
dutoit W
1 reviews | Active since Feb 2015
11 Mar 2015, 10:14
Poor Service
I received a new phone on contract in Dec 2014.A month later the phone stopped working.I sent it back for repairs.It is two months later and have not received my phone,yet I have to pay my contract.I have sent in many queries but do not get any responce.If I see the complaints list one realizes that the problems are to many to handle.Simmalar to a Eskom problem.
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Replies (1)
MTN South Africa's replyOfficial
16 Mar 2015, 14:59Hello tsebi,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs
Would you kindly furnish us with the Job Card number or IMEI number and we will investigate with our repair center on the progress of your handset.
Thank you.
Kagiso.
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs
Would you kindly furnish us with the Job Card number or IMEI number and we will investigate with our repair center on the progress of your handset.
Thank you.
Kagiso.
REQ:***
Best regards,
MTN South Africa's reply16 Mar 2015, 14:59
Official
Hello tsebi,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs
Would you kindly furnish us with the Job Card number or IMEI number and we will investigate with our repair center on the progress of your handset.
Thank you.
Kagiso.
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs
Would you kindly furnish us with the Job Card number or IMEI number and we will investigate with our repair center on the progress of your handset.
Thank you.
Kagiso.
REQ:***
Best regards,