POOR SERVICE

I took an online with MTN on the 21 June and which I was told they will call me with 3 to 7 days for delivery and since then haven't received any call. On the 15 July I called MTN call centre on *** and the consultant told that my package was with the courier company and gave numbers of the courier *** where I was told they have been trying to contact me where else the number they were busy calling was a wrong number and was told they will call me to arrange. The following day on the 16 around 4 in the noon I called the courier company to quiry when should I expect my package only to be told the package was sent back to MTN and I call MTN spoke to Defney whom told me she will arrange for my package to be delivered and they shall call me. On the 19 July called spoke to Amanda whom told me she will make a follow up and should be contacted again for with arrangements for my package to be delivered. Called in again today 22 July and spoke to Miranda whom was rude to saying that they I did not answer while I was called even after we confirmed that the number I was being called on was not correct. Im very disappointed not with the fact it's been a month while waiting on the package but also that even when they have realised that the mistake is on their side still they don't want to understand my frustrations. They made me think twice of their online services.