1 reviews | Active since Mar 2015
POOR SERVICE
I HAVE BEEN UNABLE TO USE MY DATA FOR THE PAST 4 DAYS BECAUSE ACCORDING TO MTN I HAVE TO LOAD MORE DATA/ AIRTIME VIA SOME LINK THAT POPS UP WHEN I SWITCH ON MY DATA TELLING ME TO SIGN IN TO THE MTN NETWORK EVEN THOUGH I HAVE 228.64MB OF DATA. I HAVE TRIED TO CALL YOUR CALL CENTER TO TRY AND SORT THIS OUT BUT HAVE NEVER BEEN ABLE TO GET THROUGH EVEN AFTER MINUTES OF HOLDING ON THE LINE TO SUCH A POINT WHERE THE NETWORK HANGS UP ON ME. WHEN I WENT INTO TO THE MTN NEWTOWN THEY TOLD ME THAT IT MIGHT BE NETWORK COVERAGE ISSUES . I WOULD LIKE TO POINT OUT THAT YOUR SOCIAL MEDIA TEAM ARE USELESS , THEY TOLD ME TO INBOX MY QUERY WITH MY DETAILS BUT I AM STILL WAITING FOR SOME SORT OF REPLY FROM THEM. THANKS VERY MUCH MTN... CAN SOMEBODY WHO KNOWS WHAT THEY DOING CONTACT ME!!!! IM TIRED OF BEING MADE AN IDIOT BY YOUR SO CALLED STAFF MEMBERS. WAITING FOR YOUR PROMPT RESPONSE.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Best regards
Mantoa
REQ:***