1 reviews | Active since Apr 2013
Poor Service
I am writing to complain about the service i got from a xolani with a ho**** voice from Data support call centre.I was querying data usage for as of Thursday had bought 100MB in batches of 50MB and it got finished in a few hrs,Ntombi from 809 transferred me to data support where i spoke to xolani.before he could fully comprehend my query he had pressed the transfer button back to 809.his attitude was very umprofessional and its agents like him who tarnish the MTN name and image.Yesterday I got my 500MB as per contract and within 3hrs the data was almost finished.so i am not getting answers as to whats eating up my data.i only use FB and whatsapp but uploading 8pictures on FB surely that wont take up almost 600MB.I am frustrated and angry.I called again today and spoke to Mabatho ref *** and she tells me my query can only be loaded on the system as after the 20th of April.Please I need answers as to what is taking up my data.I am angry as i have been on a 100MB contract and that 100MB would last me for over 20days now 500MB gets done in a matter of ours.I am appealing for proper and good customer service and i want value for my money.its had earned cash and i need answers.
We are truly sorry for the inconvenience caused and for breakdown in service experienced.
We have now requested our Quality Assurance Team to investigate what happened with the call that was transferred and the necessary steps to be taken.
We've also now perused your account and see that you've used up 727MB's on the 18th, 19th & 20th of March 2016. These were all iternet sessions with different durations and volumes used. Also note that most cell-phones capture pictures and the size of these pictures go up 10/20/30MB's dependant on how it was captured etc.
The agent whom assist was correct in saying that a billing query can only be logged for a full investigation to be done by our Billing Department after the 20th of April 2016 when your invoice for the month has been finalised.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for breakdown in service experienced.
We have now requested our Quality Assurance Team to investigate what happened with the call that was transferred and the necessary steps to be taken.
We've also now perused your account and see that you've used up 727MB's on the 18th, 19th & 20th of March 2016. These were all iternet sessions with different durations and volumes used. Also note that most cell-phones capture pictures and the size of these pictures go up 10/20/30MB's dependant on how it was captured etc.
The agent whom assist was correct in saying that a billing query can only be logged for a full investigation to be done by our Billing Department after the 20th of April 2016 when your invoice for the month has been finalised.
Regards
Tim
MTN Complaints Management Team: REQ:***