SB
Steven B
1 reviews | Active since Mar 2019
24 Mar 2019, 10:55
Poor service
I asked MTN on the 20th of March 2019 to cancel a contract that I no longer use. They asked me for the contract number I wanted to cancel which was provided. For some unknown reason they decided to cancel the contract for the number I was phoning from. Then when I informed them that they had cancelled the incorrect number they said they would reactivate the number they incorrectly cancelled. It is now 50 hours later and I still don't have my number activated.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
25 Mar 2019, 11:00Good day Steven
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
A ticket has been logged to reactivate your number, I have sent a follow up to this request for you.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
A ticket has been logged to reactivate your number, I have sent a follow up to this request for you.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply25 Mar 2019, 11:00
Official
Good day Steven
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
A ticket has been logged to reactivate your number, I have sent a follow up to this request for you.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
A ticket has been logged to reactivate your number, I have sent a follow up to this request for you.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
25 Mar 2019, 13:52Good day Steven
Your line has been activated.
Warm Regards
Renall Chetty
Complaints Management Team
Your line has been activated.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply25 Mar 2019, 13:52
Official
Good day Steven
Your line has been activated.
Warm Regards
Renall Chetty
Complaints Management Team
Your line has been activated.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,