YM
Yamkela M
1 reviews | Active since Feb 2019
22 Feb 2019, 12:17
Poor service!
Cancelling a contract is a nightmare with MTN! The MTN "Champion" that I spoke to was rude and knew nothing about customer service.
Unfortunately when you query something with MTN via email it will never be resolved.
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Replies (1)
MTN South Africa's replyOfficial
25 Feb 2019, 11:48Good day Yamkela
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter is being investigated. Kindly resend your information, id number and contact number and select private reply.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter is being investigated. Kindly resend your information, id number and contact number and select private reply.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply25 Feb 2019, 11:48
Official
Good day Yamkela
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter is being investigated. Kindly resend your information, id number and contact number and select private reply.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter is being investigated. Kindly resend your information, id number and contact number and select private reply.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,