Poor Service

Requested from MTN on 08 March 2016 the formal costs to early terminate my contract in order to obtain a new contract with MTN. It is more than a week later and I do not have a formal quote only verbal indication after numerous phone calls from me on 14 March 2016. MTN's customer support center keeps on logging it as an urgent request to be obtained from their Retentions Department without feedback. the Retentions Department cannot be contacted directly and they keep on promising via customer support center that they will contact me telephonically without doing so. Correspondence via email to the Retentions Department is rep**** with an automated response that the query/request will be dealt with. No action from there onwards.<br> MTN is quick to follow-up if a payment is missed but when it comes to resolving customer queries/requests then there is minimal to no service.