OL
Ofentse L
1 reviews | Active since Jul 2018
09 Feb 2019, 23:33
Poor service
All I wanted was to find out when will my contract end and how much I owe but I was given poor service. Can someone give me information?
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
11 Feb 2019, 09:37Good day Ofentse Lekgabe
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your contract termination date is the 25 April 2019.
I have requested for the amount owing(early termination fees) , will send once received.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your contract termination date is the 25 April 2019.
I have requested for the amount owing(early termination fees) , will send once received.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply11 Feb 2019, 09:37
Official
Good day Ofentse Lekgabe
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your contract termination date is the 25 April 2019.
I have requested for the amount owing(early termination fees) , will send once received.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your contract termination date is the 25 April 2019.
I have requested for the amount owing(early termination fees) , will send once received.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
11 Feb 2019, 12:10Good day Ofentse Lekgabe
Kindy note that early termination fees is R1431.65.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindy note that early termination fees is R1431.65.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply11 Feb 2019, 12:10
Official
Good day Ofentse Lekgabe
Kindy note that early termination fees is R1431.65.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindy note that early termination fees is R1431.65.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,