AL
Aphelele L
1 reviews | Active since Feb 2019
08 Feb 2019, 07:21
Poor service
MTN's contract department sucks, I paid them 3716 rand to have my line restored on the 05/02/19, I was then advised that an escalation will have to be sent to the legal department after which, it will take 3 working days for my lines to be restored, so I called in today the 8/02/2019 I am then told that my lines will only be restored in 7days from the 08/02/2019 and that no escalation was done on Tuesday!
This is unacceptable, one definitely can't depend on MTN.
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MTN South Africa's replyOfficial
11 Feb 2019, 10:22Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We note however that your details have been left out i.e. cellphone number, ID number or account number for proper investigation so we can provide you with feedback. Kindly furnish us with your details so we can contact you as well.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We note however that your details have been left out i.e. cellphone number, ID number or account number for proper investigation so we can provide you with feedback. Kindly furnish us with your details so we can contact you as well.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply11 Feb 2019, 10:22
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We note however that your details have been left out i.e. cellphone number, ID number or account number for proper investigation so we can provide you with feedback. Kindly furnish us with your details so we can contact you as well.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We note however that your details have been left out i.e. cellphone number, ID number or account number for proper investigation so we can provide you with feedback. Kindly furnish us with your details so we can contact you as well.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm Regards
Sizwe Schoeman Complaints Management team