SP
Smah P
1 reviews | Active since Sept 2015
06 Feb 2019, 13:49
Poor service
I am still waiting on mtn to provide me with feedback on the query sent on Sunday. The only response l got wat that they are looking into it.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
06 Feb 2019, 14:22Good day Smah,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we are awaiting feedback from our Billing department, we will revert to you as soon as we have it.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we are awaiting feedback from our Billing department, we will revert to you as soon as we have it.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply06 Feb 2019, 14:22
Official
Good day Smah,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we are awaiting feedback from our Billing department, we will revert to you as soon as we have it.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we are awaiting feedback from our Billing department, we will revert to you as soon as we have it.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's replyOfficial
12 Feb 2019, 08:51Good day Smah,
Please note that we tried to contact you and reached voicemail.
Please note that we have received feedback from our billing department, your bill was increased by data bundles that were purchased on your account.
Kindly note that the R1200 limit does not include your subscription fee, hence the amount due is R2, 279.30.
We trust the above is in order.
Warm Regards, Zanele MazibukoComplaints Management Team
Please note that we tried to contact you and reached voicemail.
Please note that we have received feedback from our billing department, your bill was increased by data bundles that were purchased on your account.
Kindly note that the R1200 limit does not include your subscription fee, hence the amount due is R2, 279.30.
We trust the above is in order.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply12 Feb 2019, 08:51
Official
Good day Smah,
Please note that we tried to contact you and reached voicemail.
Please note that we have received feedback from our billing department, your bill was increased by data bundles that were purchased on your account.
Kindly note that the R1200 limit does not include your subscription fee, hence the amount due is R2, 279.30.
We trust the above is in order.
Warm Regards, Zanele MazibukoComplaints Management Team
Please note that we tried to contact you and reached voicemail.
Please note that we have received feedback from our billing department, your bill was increased by data bundles that were purchased on your account.
Kindly note that the R1200 limit does not include your subscription fee, hence the amount due is R2, 279.30.
We trust the above is in order.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,