LH
LWAZI H

1 reviews | Active since Mar 2016

15 Mar 2016, 09:33

POOR SERVICE

FOR A COMPANY THAT IS OWING BILLIONS, THE SERVICE THAT IS REVICED FROM YOU GUYS IS TERRIBLE! I CALLED THIS MORNING TO ASK FOR A SIM SWOP AND I WAS ASKED QUESTIONS WHICH WERE RIDICULUES!! I SPOKE TO RACQUEL ERASMUS AND ASKED TO SPEAK TO A MANAGER AND SHE HUNG UP ON ME. CALLED AGAIN AND SPOKE TO RENUKA MAHARAJ AND ASKED HER TO DO THE SAME THING AND I WAS PUT THROUGH TO VISHI RAMPHAL WHO WAS OF NO HELP AS WELL!!! YOU GUYS NEED TO UP FOR SERVICE AND FIND WAYS TO RETAIN CLIENTS INSTEAD OF PUSHING US TO PORT TO OTHER SERVICE PROVIDERS!!! PICK YOUR CHEAP SOCKS UP!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Mar 2016, 09:31
Official
Hello Hlangwanal01,

Thank you for your post.

We apologize for the break down in service and for any inconvenience we might have caused you.

The request has been sent to the prepaid supervisors to assist you.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,