POOR SERVICE

You guys need to up use service!! For a company that is owing billions you have a weak way of keeping your clients. I just want to do a simple swap and the so called security questions asked are so impossible. I called in this morning and spoke to Racquel Erasmus and asked to speak to a team leader and she hung up!! I called again and spoke to Renuka Maharaj who than put me through to Uishi Ramphal how failed to assisted me as well! How is one supposed to remember when last they loaded airtime and last number dialled when the phone was lost a month back. Why would I be lying about the questions asked and who I am? I have lost 2 phones and when I did the sim swop in Nov 2015 non of these questions were asked!! I am going to PORT to other service provided!! YOUR SERVICE IS APPOLING AND WILL BE CHANGING TO OTHER NETWORK PROVIDER!!! LEARN TO RETAIN YOUR CLIENTS INSTERAD OF PUSHING US AWAY!!