Item: MTN South Africa
Rating: 1
Author: andre M

MTN South Africa's replyOfficial

15 Jan 2019, 10:42

Good day Andre

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team

Best regards,

MTN South Africa's reply15 Jan 2019, 10:42

Official

Good day Andre

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team

Best regards,

aM

andre M's updateReviewer Update

15 Jan 2019, 13:01

First of all I have been with MTN for year 21, receiving my first phone in 1998 and have never looked back until November 2018! Nokia and Samsung was the products and proved themselves over the years and I decided to upgrade in July 2018 to a Huawei P Smart. November 2018 the phone stopped working. I took it back to Bonaeorpark MTN franchise to get help. I was asked to take the phone to Huawei Head Office because I would be helped quicker, which I refused. It is now mid January 2019, still no phone. The phone was not replaced or repaired. The feedback received was that the phone is scratched and was not touched by technicians due to the scratch. The phone is not back after it was send to Huawei in November 2018, it being about 25 to 30 km from this franchise. Feedback was poor and service absolutely unacceptable. Hopefully I will receive service from Huawei and MTN!!

aM

andre M's update15 Jan 2019, 13:01

Reviewer Update

First of all I have been with MTN for year 21, receiving my first phone in 1998 and have never looked back until November 2018! Nokia and Samsung was the products and proved themselves over the years and I decided to upgrade in July 2018 to a Huawei P Smart. November 2018 the phone stopped working. I took it back to Bonaeorpark MTN franchise to get help. I was asked to take the phone to Huawei Head Office because I would be helped quicker, which I refused. It is now mid January 2019, still no phone. The phone was not replaced or repaired. The feedback received was that the phone is scratched and was not touched by technicians due to the scratch. The phone is not back after it was send to Huawei in November 2018, it being about 25 to 30 km from this franchise. Feedback was poor and service absolutely unacceptable. Hopefully I will receive service from Huawei and MTN!!

aM

andre M's updateReviewer Update

15 Jan 2019, 13:05

Thank you Ayanda Mthimkhulu, I hope this is not empty promises, the branch contacted me today and the phone will be assessed shortly to repair it, hopefully not at my cost. I would have hoped to see it replaced for all the frustration with this unacceptable service.

aM

andre M's update15 Jan 2019, 13:05

Reviewer Update

Thank you Ayanda Mthimkhulu, I hope this is not empty promises, the branch contacted me today and the phone will be assessed shortly to repair it, hopefully not at my cost. I would have hoped to see it replaced for all the frustration with this unacceptable service.

Poor Service