KM
Khanyisile M
1 reviews | Active since Jan 2019
09 Jan 2019, 22:12
Poor service
MTN promises 14gig free pass when you upgrade or sign up on a new contract with them. I had upgraded my contract with them 06/12/2018 till today I have not received my 14 gig free pass. I went to MTN store lastweek at Randburg sqaure Wednesday 2/01/2019 to query about it and they said I should call the contact center, I called while I was still at the store and the consultant on the phone advised I go to the branche, so basically they sending me back and forth.
The consultant at Randburg sqaure only then decided to log a query for me and I got a reference 1- ********** 4536. Then on monday 07/01/2019 I got an sms confirming the query has been resolved but even now I have not received my data.
So I am not sure if MTN is busy with false adverti*****t or I am just that one client they do not appreciate nor care about.
please get back to me.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
10 Jan 2019, 09:08 Good day Khanyisile
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply10 Jan 2019, 09:08
Official
Good day Khanyisile
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
10 Jan 2019, 14:40Good day Khanyisile
Please be advised that the 14GB entertainment pass was loaded onto your number on the 09-01-2019.
Please check your balance, it will reflect the balance of the entertainment pass bundle.
Warm regards, Jessica John Complaints Management Team
Please be advised that the 14GB entertainment pass was loaded onto your number on the 09-01-2019.
Please check your balance, it will reflect the balance of the entertainment pass bundle.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply10 Jan 2019, 14:40
Official
Good day Khanyisile
Please be advised that the 14GB entertainment pass was loaded onto your number on the 09-01-2019.
Please check your balance, it will reflect the balance of the entertainment pass bundle.
Warm regards, Jessica John Complaints Management Team
Please be advised that the 14GB entertainment pass was loaded onto your number on the 09-01-2019.
Please check your balance, it will reflect the balance of the entertainment pass bundle.
Warm regards, Jessica John Complaints Management Team
Best regards,