MS
Mauray S
1 reviews | Active since Jan 2019
02 Jan 2019, 13:15
POOR SERVICE
I app**** for a Made for Home 40GB about 3 months ago. Since having this device and the "perks" it has just been problem after problem. We don't use the device, we couldn't use the data. I have been billed more than I should have been. I am "awaiting" a response from MTN requesting a cancellation. I have received some response from the people trying to solve this problem but it has been so long now, 2 and a half months to be exact. I am paying for something that I have no benefit too. I have been patient long enough now. The service is really poor
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MTN South Africa's replyOfficial
07 Jan 2019, 10:20Good day Mauray
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply07 Jan 2019, 10:20
Official
Good day Mauray
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,