Poor service
I app**** for a contract online and mtn called back asked questions and told me how much I was going to pay and when I was going to get my phone. When I called today to ask about the delivery the lady I spoke to said my contract has not been approved. I called again and someone else said there is no contract in my name. How is that possible? Its been close to 10 days of waiting. Its like no one knows what's actually going on.
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MTN South Africa's replyOfficial
05 Dec 2018, 08:21 Good day Zikhona Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I will check your application status and advise shortly.
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I will check your application status and advise shortly.
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply05 Dec 2018, 08:21
Official
Good day Zikhona Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I will check your application status and advise shortly.
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I will check your application status and advise shortly.
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,