RK
Robyn K
1 reviews | Active since Nov 2018
30 Nov 2018, 10:55
Poor service
I am extremely displeased with the Mtn service provider. I have endless issues whereby they do not deliver. I purchase airtime from my account and every time I do so they fail to allocate the airtime to me yet the money is successfully deducted from my account. Today I purchased R60.00 airtime and when I checked my balance there was only R30.00. The problem that I have is that Mtn didn’t send no notification that I have received the airtime. This is bull**** and frustrating because the network deducts from my airtime before I have the chance to buy data.
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MTN South Africa's replyOfficial
05 Dec 2018, 20:49 Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the prepaid supervisors to investigate and to give you feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the prepaid supervisors to investigate and to give you feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply05 Dec 2018, 20:49
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the prepaid supervisors to investigate and to give you feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the prepaid supervisors to investigate and to give you feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,