BD
Babazile D
1 reviews | Active since Nov 2018
22 Nov 2018, 08:21
poor service
MTN call centre agent are the worst ,poor service ,terrible attitude and unprofessional mistakes that they make and then having to make you the client uncountable for .the attitude their call centre agents have is terrible and shocking . MTN is the worst
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MTN South Africa's replyOfficial
22 Nov 2018, 12:27 Good day Babazile,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, your query will be escalated to our Quality department and we will provide feedback.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, your query will be escalated to our Quality department and we will provide feedback.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply22 Nov 2018, 12:27
Official
Good day Babazile,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, your query will be escalated to our Quality department and we will provide feedback.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, your query will be escalated to our Quality department and we will provide feedback.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,