AM
Aubrey M
1 reviews | Active since Jun 2015
20 Nov 2018, 14:30
Poor service
I have been paying my account at mtn using FNB app. To my surprise after making a payment arrangement as I am one month behind (April). My lines got suspended, and I asked for a statement...And such a statement shows that I did not pay for January, February and September. And worst in September I did make a payment but they did not subtract R1537.00. Now my reflects that I am 3 months behind. Which is not true.
In June I lodged a complaint here and they called me and reconnect my lines but frankly none or less was done to keep my account correctly updated. This is the last time I take a contract phone from MTN
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Replies (2)
MTN South Africa's replyOfficial
21 Nov 2018, 09:10Good day Aubrey
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you. According to our system on the 19.11.2018 you were sent a statement of your payments made. The arrears amount ; R3184.07 which is 30 days overdue and R1537.00 that is 60 days overdue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you. According to our system on the 19.11.2018 you were sent a statement of your payments made. The arrears amount ; R3184.07 which is 30 days overdue and R1537.00 that is 60 days overdue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply21 Nov 2018, 09:10
Official
Good day Aubrey
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you. According to our system on the 19.11.2018 you were sent a statement of your payments made. The arrears amount ; R3184.07 which is 30 days overdue and R1537.00 that is 60 days overdue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you. According to our system on the 19.11.2018 you were sent a statement of your payments made. The arrears amount ; R3184.07 which is 30 days overdue and R1537.00 that is 60 days overdue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
AM
Aubrey M's updateReviewer Update
22 Nov 2018, 06:44This amount is incorrect as my statement reflect that I didn't skip 3 months and on September there is one amount that was not subtracted but instead was added even I paid R1687. And from my knowledge i only skipped payment only in April. So if my account was correctly updated it wasn't going to reflect the amount of around R3000. Please indicate which months are outstanding and i will provide proof of payment.
AM
Aubrey M's update22 Nov 2018, 06:44
Reviewer Update
This amount is incorrect as my statement reflect that I didn't skip 3 months and on September there is one amount that was not subtracted but instead was added even I paid R1687. And from my knowledge i only skipped payment only in April. So if my account was correctly updated it wasn't going to reflect the amount of around R3000. Please indicate which months are outstanding and i will provide proof of payment.