Poor Service +++

My Sim card had a problem it gave "network blocked" I contacted MTN @ 135. I found a gentleman who told me the causes for the Sim card to block network. At end of it all he did not help solve the problem. I told him that everything he's mentioned did not happen in my. He became irritable but he never helped me. So, I decided to try self service on *135# still I did not get help cos now I was trying to do a Sim swap. It referred me back to 135 so called "MTN CHAMPIONS" The lady was rude, had a terrible attitude. At the end she told me my Sim swap failed and that was the end of my session with her.. I don't know why they call them champions cos they are not helpful at all it's as if they don't know what they are doing.

Now I have to change my number because the people who are supposed to help are not able to. This is a big inconvenience for me because I have been using this number in all my communications and businesses. I have been with MTN since 1998 and it's my first time trying to do the Sim swap. I am so disappointed. The staff is so *********** I won't even recommend them to anyone. As it is I will convince all my friends to change to other networks. You guys don't take your clients seriously and you will lose more clients because your is not ompitent. May change THAT MTN CHAMPION thing cos wow!! Champion my foot