Poor service.

In 2008 I took a cellphone contract with MTN after 24 months at the end of the contract term I cancelled the contract due to bad service. A few weeks back, I went to a MTN store to apply for a new cellphone contract only to be told my account was taken to their legal team all those ago after cancellation. So I was advised to call MTN cutomer services to get clarity why my account was with their legal team. A week later when I was following up on the matter the call centre agent told me that it is what they usually do when a customer terminates their cellphone contract with them. My argument was I never not once did I default nor was I deemed as a slow payer, monthly debit orders went through as scheduled every month yet my account is with their legal team. Such things affects our credit ratings, no one has came back to me to apologise for this and the inconvience it has caused as it stopped my application for a cellphone contract, I was just made aware that my name has been cleared my account is nolonger with their legal team.