pT
penelope T
1 reviews | Active since Dec 2015
02 Mar 2016, 07:33
poor service
i'm so Damn upset with mtn for poor service, last year. 2015 November 30th I've done an upgrade with mtn the package was including Samsung TV and young 2 but I only received the phone ever since even now I'm still waiting for my TV yet the ****en company expect me to pay my account for something I didn't get, please solve this matter I'm giving mtn only two weeks I'm sick and tired of mtn if you are unable to give me myTV please cancel that contract I will return the phone. I'M NOT GONNA PAY UNTIL I GET THAT TV.
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Replies (1)
MTN South Africa's replyOfficial
02 Mar 2016, 16:30Hello penelopelawrry,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply02 Mar 2016, 16:30
Official
Hello penelopelawrry,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***