SR
Samantha R
1 reviews | Active since Aug 2018
31 Aug 2018, 14:51
Poor service
Good day Please be advised that the credit does not reflect on my account, according to the statement and I've been to one of your branches to double check as well. Please could you resolve this soon.
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Replies (2)
MTN South Africa's replyOfficial
02 Sept 2018, 15:40
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply02 Sept 2018, 15:40
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
SR
Samantha R's updateReviewer Update
04 Sept 2018, 11:16Good day
Any feedback yet?
SR
Samantha R's update04 Sept 2018, 11:16
Reviewer Update
Good day
Any feedback yet?