POOR SERVICE

I have 2 contracts with MTN and I opted Debit order as my payment option, but to my surprise its been 3 months experiencing the issue where they don't deduct their money. I have made calls to their call center and one consultant told me my other account has been transferred to Legal department, ended up paying through EFT but still my account its with Legal department and I don't know why. This month nothing was deducted and I called again for assistance and I managed to make a deduction for one account and the other they haven't deducted it yet as its still with Legal department. I have been trying to resolve this matter with no success and the consultants are not helping, as I write the review I called today but I was put on hold and after some few minutes my call was dropped.

If i had an option to cancel the contracts I was going to do that or else MTN can you please cooperate and work with me on this matter, if you cannot make the deductions advise me so that I will be able to schedule a debit order from my side to the make the payments and give me the account.

I would really appreciate if you can resolve my issue ASAP