BP
Bertram P
1 reviews | Active since Jan 2015
06 Mar 2015, 14:22
POOR SERVICE!!!
CAI CONTACTED MTN BEGINNING OF JANUARY WITH SIGNAL COMPLAINTS. I, AFTER 9 CALLS RECEIVED A REFERENCE NUMBER ON THE 20 FEBRUARY 2015. A PERSON WAS SUPPOSE TO COME AND ASSESS THE SITUATION AT MY HOME. UP TILL TODAY 6 MARCH 2015 I HAVE NOT RECEIVED ANY FEEDBACK AND EVERY TIME I PHONE I AM TOLD THAT THIS PERSON IS NOT AVAILABLE!!!!!!
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MTN South Africa's replyOfficial
09 Mar 2015, 12:29Hello bertramp45,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
May you kindly provide us with the reference number that you received after logging your network coverage complaint so that we can assist you further and advise you accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
May you kindly provide us with the reference number that you received after logging your network coverage complaint so that we can assist you further and advise you accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply09 Mar 2015, 12:29
Official
Hello bertramp45,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
May you kindly provide us with the reference number that you received after logging your network coverage complaint so that we can assist you further and advise you accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
May you kindly provide us with the reference number that you received after logging your network coverage complaint so that we can assist you further and advise you accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,