Poor Service

I paid my account via imternet banking and sent through proof of payment after speaking to Apiwe Mange informing him of my payment. Mtn then ran a debit of the same amount. Firstly I was told my debit was cancelled and I now need to pay cash hence i made a cash payment. A debit was ran after proof that O have settled the bill. I now want my money returned to me and I am being told to wait 2-24hrs. Mtn does not care for the customers. The processes and procedures are grossly flawed and they leave us as the customer to deal with the mess they made! To say I am disappointed is an understatement. I am highly irritated at the way they deal with my account and had I not been bound to this agreement I would have chosen an alternative service provider because this is unacceptable. Nothing MTN says or does will re instill my faith in them as this is not the first time I have encountered such poor service from this provider.