AM
Aubrey M
1 reviews | Active since Jun 2015
31 Jul 2018, 08:06
Poor service
I have payments to mtn but they have not updated my account accordingly after I made an error on my reference. I did send them my proof of payment but have not corrected my account. I acknowledge that my account is one month behind, but always made payment arrangement for the month that I am behind. Now they have suspended my accounts. I have been following up on my account from the 4th July till today.
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Aubrey M's updateReviewer Update
31 Jul 2018, 08:10I have spoken to a tone of sales consultant and emailed my proof of payment to credit management but no one has bothered to correct my account.
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Aubrey M's update31 Jul 2018, 08:10
Reviewer Update
I have spoken to a tone of sales consultant and emailed my proof of payment to credit management but no one has bothered to correct my account.
MTN South Africa's replyOfficial
31 Jul 2018, 15:58Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation i have made payments arrangement and reconnected your services,we have engaged with the banking department to allocate the missing payment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply31 Jul 2018, 15:58
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation i have made payments arrangement and reconnected your services,we have engaged with the banking department to allocate the missing payment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,