NM
Ndivhuho M
1 reviews | Active since Jul 2018
27 Jul 2018, 09:37
poor service
Good day I called in this morning around 09;15 to your porting department complaining about my number that is being ported to your network **********, i spoke to matshidiso and asked her to flag this number not to be ported to your network again. she told me MTN doesn't have such service . my number was ported on the 25 and again on the 26 it was ported back this morning after i called. i am using Vodacom and i dont want my number to be ported to your network ever again. I need someone to look into this matter and make sure my number will not be ported again to your network. flag the number reject the port anything, just prevent this from happening again
Kind Regards N
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MTN South Africa's replyOfficial
31 Jul 2018, 16:25Thank you for your post.
Kindly note that when a number is ported to MTN, MTN will request the current network to release the number on their network before it can be migrated to MTN. That network has to do their own security check before releasing the number.
Kindly advise your network porting department not to release your number without you giving them notice in advance. They should make a note that will be visible for anyone working on your number should there be a porting request.
Warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply31 Jul 2018, 16:25
Official
Thank you for your post.
Kindly note that when a number is ported to MTN, MTN will request the current network to release the number on their network before it can be migrated to MTN. That network has to do their own security check before releasing the number.
Kindly advise your network porting department not to release your number without you giving them notice in advance. They should make a note that will be visible for anyone working on your number should there be a porting request.
Warm regards,
Eunice
Complaints analyst.
Best regards,