Poor Service

Item: MTN South Africa
Rating: 1
Author: Dwayne P

I have receiver very poor service from them, despite all payments being made every month and proof sent through twice, to the adresses orovided( ********** and collectionsadmin.mtn.co.za) and receiving a reference nt ********** 8, they have not resolved my queries.

I have spoken to numerous agents which has all promised that this would be resolved, and still has not been resolved.

You also have to wait more than 20 Minutes for a call to be answered and get told their Managers are not availible.

I am truly disgusted with service I have received from this company. You get passed on to differnt agents, and when that doen't happen they simply drop the phone

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

12 Jul 2018, 10:31

Dear Dwayne,

Thank you for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Will you be able to supply me with correspondence you have between yourself and MTN including the reference numbers in quesion so I can investigate the matter and find suitable outcome regarding this matter.

Please email ***

Thank you, looking forward to hearing from you.

Sincerely,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MTN South Africa's reply12 Jul 2018, 10:31

Official

Dear Dwayne,

Thank you for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Please email ***

Thank you, looking forward to hearing from you.

Sincerely,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

Poor Service

About

Community

Businesses

Follow Us